(i) To eliminate inordinate delay in Principal Controllers'/ Controllers' offices in dealing with personal claims on account of Pay & Allowances, fixation of pay, grant of increment, TA/DA claims, final settlement of Provident Fund accounts, finalization of terminal benefits due to retired/deceased Defence Service Personnel, Defence Civilians and Defence Accounts Department Employees, as well as third party claims, such as claims from contractors/suppliers for supplies made/services rendered.

(ii) To ensure fair and impartial treatment to employees to make the administration more responsive to their needs.

The fuction of Complaint Cell of CDA(Army) Meerut are as under:

(i) To receive and register all complaints relating to personal claims in respect of Defence Personnel, Defence Civilians and DAD Employees, as well as those relating to third party claims.

(ii) To ensure expeditious disposal of complaints by constant monitoring and liaising with the sections/sub offices concerned.

(iii) To maintain, update and review Complaint Registers and submit the same to the GO/Jt.CDA/Addl.CDA and PCDA/CDA regularly.

(iv) To render monthly report regarding registered complaints received through CGDA in the prescribed format, by 7th of the following month to the CGDA.