O&M SECTION

OBJECTIVE

The objective of O&M is to ensure rational Organization by keeping in view span of control’s and scalar process to assess requirement of staff on scientific basis through methods study and standard norms in the areas allotted by the C.G.D.A. and to review the same through periodical systematic review. The Organization and Methods group deals with study of various sections in order to achieve economy and efficiency in all areas of work.


FUNCTIONS

The main functions of O&M Group are :-


Preparation of Job Description Sheets for nominated sections and for new areas of work, as well as updating of existing Job Description Sheets, different Cs D A are nominated for preparation of Job Description Sheets of various sections, by the CGDA as indicated below : CDA (Army) Meerut Pay & F A Section.


Rationalization of methods of work and standardization of memos for repetitive items of work. The Controllers, who are responsible for the maintenance and revision of particular Office Manual and other departmental Manuals, are also responsible for the standardization of memos for repetitive items of work in the offices/section covered by these Manuals i.e. O M Part VIII, M E S Local Audit Manual and M E S Accountants Manual.


The above responsibility, in respect of section covered by OM Part II will, however, be shared by the following Controllers. S/C, S/AT andf A/Cs. Sections CDA (Army) Meerut.


NOTE : Functional Controllers will be responsible for the tasks in respect of Office manuals and other departmental Manuals pertaining to their offices.


Examination of the suggestion received from various personnel under the “suggestion Scheme” and after scrutiny be Local Suggestion Committee to project the approved suggestions to CGDA for finalization.


Collection and supply of data and other particulars required buy SIU.


The following areas of work are also dealt with :
(i) Introduction of level jumping.
(ii) Improvement in the filing system.
(iii) Introduction of sophisticated office machines.
(iv) Standardization of office Notes of repetitive type.
(v) Elimination of delay in disposals by introducing suitable steps.
(vi) Elimination of inter section forwarding memos and notes Wherever possible.
(vii) Review of printed forms for improving the designs, reducing the size, combination/elimination of forms.
(viii) Re-organization of office layout for quicker flow of work and diminution of avoidable movement of documents and records.
(ix) To study the organizational set up in order to remove bottlenecks, if any.
(x) Preparation of Absentee of staff and centrally Control Chart.


A renditions of half yearly report to CGDA indicating the areas of O & M Studies conducted in the controllers office by 10th July and 10th January.


INSPECTION GROUP

An Inspection Group may constitute a part of existing O&M Cell or an independent group directly responsible to the Addl.CDA/Jt.CDA/PCDA/ CDA. This group will conduct Inspection of various sections in the Main Office, once a year and also of Sub Office according to the directions given by the PCDA/CDA. PCsDA/CsDA may also conduct personal inspection, on a random sampling basis, of the sections of their main office and of their Sub Offices during tours.

OBJECTIVE

(i) to enable the PCDA/CDA to ensure that his ultimate responsibility for the efficiency and effectiveness of his office and sub offices under his area, is adequately discharged.


(ii) to ensure that suitable remedial measures are taken to avoid recurrence of omissions/lapses pointed out and


(iii) to suggest changes in procedures or introduce new procedures as found necessary.


(iv) to see whether the procedures running within the organization are necessary and sufficient to carry out the organizational task.


(v) to ensure that procedures as prescribed are actually implemented.


(vi) to ascertain the degree of commitment of the top management towards not only compliance but also continual improvement.


FUNCTIONS OF THE INSPECTION GROUP

(i) to carry out, on behalf of PCDA/CDA, periodical inspection of various sections in Main Office and Sub office under his jurisdiction.


(ii) to issue Inspection Reports to the concerned Sections/Sub Offices duly approved by JCDA/ADDl.CDA/CDA/PCDA.


(iii) to take follow up action to watch the rectification of omissions /lapses pointed out in the Inspections reports.


(iv) to ensure that suitable remedial action is taken by sections/sub offices to avoid recurrence of similar lapses in future.


(v) to keep a record of Inspection of sections/sub offices carried out.


(vi) to keep the Inspection Manual up-to-date in conformity with revised orders/procedures issued from time to time.


(vii) to render a half yearly report by 31st October, and 30th April to CGDA indicating the details of inspection carried out upto the end of the half year ending September and March the more important points noticed and the remedial action taken.


(viii) To nominate JCDA/Addl.CDA or in his/her absence, another IDAS officer as ‘Quality Manager’ in each office. He/She shall formulate internal inspection schedules based on peer audit. For this 3 or more teams from amongst the staff of different sections would be formed for conducting quality audit, headed by an SAO/GO level officer. For example, if X,Y and Z are Quality Audit groups, then X may inspect sections pertaining of Y. Y will inspect sections of Z and Z may do inspections for X sections. Typically the inspection may be done on Quarterly basis but frequency can be reduced for well- compliant sections and increased for sections having poor compliance levels. Un-resolved points of these inspections will be put to the "Management committee" for review.


(xi) The Management Committee would be formed by Head of the Organization. Quality Control Officer would be Ex-officio Secretary and other members would be nominated by the Head of the Organization. The following are the mandatory agenda points for discussion in the management review committee:-
  (a) Results of inspection carried out and resolution of issues brought out therein.
  (b) Customer satisfaction and feedback based on question & answer response, the number, type of complaints received during the period and those resolved.
  (c) "Corrective" action points. Corrective action means only correction of objected issues but also to ensure that these do not occur.
  (d) Preventive Management issues: These arise from experiences from other offices and their prevention in the office in question.


SCOPE OF WORK

The Inspection of various Sections/ Sub Offices is carried out on a random sampling basis. The Inspection will aim at ascertaining, through judicious and careful sampling of various items or work done in the Section/Sub Office, whether
  (a) the prescribed processes of audit and accounting had been followed correctly and efficiently.
  (b) recurring typical omissions/lapses of a particular type of work persist.
  (c) there is evidence of faulty supervision at various levels.
  (d) any lacuna in the systems and procedure existing in a particular section/sub-offices.


PREPARATION AND DISPOSAL OF INSPECTION REPORTS

(a) The points arising out of Inspection should first be discussed by the AAO with SO (A) /AAO Officer in-charge of the section/sub-offices concerned. Subsequently the points may be discussed by the AO with the Sr. A.O. in Charge/G.O. Omissions/lapses noticed which can not be settled at this level or items for which action is pending with the sections/Sub-Offices, will be incorporated in the Inspection Report for submission to JCDA/CDA.


(b) The report will be prepared in two parts. Part I will contain instances of grave irregularities, failure of audit /accounting system which have wide repercussions, defalcation of cash or any other issue, which in the opinion of the Controller, may be of immediate interest/or which merit immediate attention of CGDA/Ministry and Part II will include all other procedural discrepancies/defects. The points raised in Part I of the inspection report of Major Sub-Offices, such as Area Accounts Officer, and PAOs (Ors) etc. will be reported to the CGDA, New Delhi through Special Report after completion of the Inspection along with Controller’s personal appreciation indicating specifically measures taken/proposed to be taken to eliminate and inadequacies / deficiencies.


(c) The Inspection Reports should be clear and precise. The report should, as far as possible, refer to the relevant rule or order violated.


(d) A summary of all important omissions/lapses and recurring mistakes noticed will also be prepared and highlighted in the forwarding memo. of Inspection Report to enable the CDA to have a correct appreciation of the over all situation and efficiency of the work in the concerned sections/Sub Offices.


(e) Three copies of the Inspection Report, after approval by the JCDA/CDA, will be typed and distributed as follows:-
(i) Two copies will be sent to Group Officer-in-charge of the Section/Officer In-charge of Sub-Office Inspectedwithin three weeks (15 working days) of completion of the Inspection.
(ii) The section/Sub-Office concerned will furnish replies within one month of receipt of the Inspection Report.


INSPECTION PROGRAMME

The Inspection Group will prepare a tentative programme for Annual Inspection of all the Sections in Main Office/Sub Offices for the financial year by April, for approval of the JCDA/CDA. The programme will be so prepared as to ensure inspection of all the Sections of Main Office during the year and of Sub-Offices during the period stipulated by the CDA.


INSPECTION REPORTS OF CGDA

The receipt of the Inspection Reports of CGDA and their further processing will also be under taken by the Inspection Group. For this purpose, necessary liaison will be maintained with other Sections/Sub Offices to obtain replies regarding rectification of the omissions/lapses pointed out and the consolidated progress reports will be furnished to the CGDA for finalization of the observation.